Processing
Worldwide Shipping: Available
After placing your order, please allow up to 24 hours for us to process and prepare your items for shipping.
Free Shipping: Available for all orders over €25.
You will receive your order within 6 - 12 working days.
Delivery
Yes. Once we ship your order out, we send you an email with a tracking number.
Most of our carriers will leave a note with instructions on how to reschedule a delivery or pick up your package from a nearby location.
You can if you contact us within 12 hours after placing your order. Once shipped, we may not be able to modify the address. Therefore, you will have to cancel your order and place a new one.
Returns
Yes, You can within 14 days after receiving the order.
- The items are unused, undamaged.
- The items are in their original packaging.
Yes. Return shipping costs are your responsibility, Unless the return is due to an error on our side.
To start a return, please visit our contact page to get in touch with our customer support and to arrange your return.
Refunds
After we receive and inspect the returned item, please allow up to 3 business days for your refund to your original payment method.
We apologize for any inconvenience. If you receive a damaged item, please contact our Customer Service immediately. We'll arrange a replacement or a full refund for you.
Refunds can take several days to reflect in your account, depending on the payment method and bank processing times. If it's been more than 3 business days since your refund was processed and you haven’t received it, please contact your bank or card provider.
Exchange
Absolutely! If you wish to exchange an item for a different size, color, or design, please initiate the exchange process by contacting our team through the contact page.
For the first exchange on an order, we will cover the standard shipping costs. Any subsequent exchanges on the same order may incur shipping fees.